Privacy Policy

1. Introduction and Scope

ProVerify, LLC ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electronic signature platform and related services (collectively, the "Service").

This policy applies to all users of our Service, including visitors to our website, registered users, and document signers. By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when using our Service:

1. Account registration information (name, email address, phone number, company name)
2. Profile information and preferences
3. Payment and billing information (processed securely through third-party payment processors)
4. Documents you upload, including content and metadata
5. Electronic signatures and signature-related data
6. Communications with us (support requests, feedback, survey responses)
7. Information provided during account verification processes
8. Custom fields and data you add to documents

2.2 Information Collected Automatically

We automatically collect certain information when you use our Service:

1. Device information (IP address, browser type, operating system, device identifiers)
2. Usage data (pages visited, features used, time spent, click patterns)
3. Log files and server data
4. Cookies and similar tracking technologies
5. Location information (general geographic location based on IP address)
6. Performance and error data
7. Security-related information (login attempts, security events)

2.3 Information from Third Parties

1. Information from integrated third-party services (with your permission)
2. Data from our business partners and service providers
3. Publicly available information to verify business details
4. Information from identity verification services

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

1. Process and facilitate electronic signatures and document workflows
2. Authenticate users and prevent unauthorized access
3. Store and organize your documents securely
4. Generate audit trails and compliance reports
5. Provide customer support and respond to inquiries
6. Process payments and manage billing
7. Deliver notifications about document status and account activity

3.2 Service Improvement and Analytics

1. Analyze usage patterns to improve our Service
2. Develop new features and functionality
3. Conduct research and analytics
4. Monitor and improve system performance
5. Troubleshoot technical issues

3.3 Legal and Security

1. Comply with legal obligations and regulatory requirements
2. Maintain audit trails for legal admissibility
3. Detect and prevent fraud, abuse, and security threats
4. Enforce our Terms of Service
5. Protect our rights and the rights of our users

4. Information Sharing and Disclosure

We respect your privacy and limit information sharing to specific circumstances:

4.1 With Your Consent

1. When you explicitly authorize us to share information
2. When you invite others to sign documents or collaborate
3. When you integrate with third-party services

4.2 Service Providers

1. Cloud hosting and infrastructure providers
2. Payment processing companies
3. Customer support and communication tools
4. Analytics and monitoring services
5. Security and fraud prevention services
6. Identity verification providers

4.3 Legal Requirements

1. When required by law, regulation, or court order
2. To respond to lawful requests from government authorities
3. To protect our rights, property, or safety
4. To protect the rights, property, or safety of our users
5. In connection with legal proceedings

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security and Protection

We implement comprehensive security measures to protect your information:

5.1 Technical Safeguards

1. 256-bit AES encryption for data at rest
2. TLS 1.3 encryption for data in transit
3. Multi-factor authentication options
4. Regular security audits and penetration testing
5. Secure data centers with physical access controls
6. Network security monitoring and intrusion detection
7. Regular security updates and patches

5.2 Administrative Safeguards

1. Role-based access controls for employees
2. Background checks for personnel with data access
3. Regular security training for staff
4. Incident response procedures
5. Data breach notification protocols

5.3 Compliance Certifications

1. SOC 2 Type II certification
2. ISO 27001 information security management
3. GDPR compliance for European users
4. CCPA compliance for California residents
5. HIPAA compliance for healthcare documents

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Portability

1. Request a copy of your personal information
2. Export your data in a machine-readable format
3. Access your account information and settings

6.2 Correction and Updates

1. Update or correct inaccurate information
2. Modify your account preferences
3. Change your communication settings

6.3 Deletion and Restriction

1. Request deletion of your personal information
2. Restrict processing of your data
3. Object to certain uses of your information
4. Withdraw consent where processing is based on consent

7. Data Retention

We retain your information for the following periods:

1. Account information: For the duration of your account plus 7 years for legal compliance
2. Signed documents: Indefinitely or as required by law for legal admissibility
3. Audit trails: 7 years minimum for compliance purposes
4. Usage data: 2 years for analytics and service improvement
5. Support communications: 3 years for quality assurance
6. Payment information: As required by financial regulations

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own:

1. We primarily store data in secure facilities in the United States
2. We use appropriate safeguards for international transfers
3. We comply with applicable data protection laws
4. We use Standard Contractual Clauses for EU data transfers

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

1. Remember your preferences and settings
2. Authenticate your identity
3. Analyze usage patterns and improve our Service
4. Provide personalized content and features
5. Measure the effectiveness of our marketing

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

1. Right to know what personal information is collected
2. Right to delete personal information
3. Right to opt-out of the sale of personal information (we do not sell personal information)
4. Right to non-discrimination for exercising privacy rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR:

1. Right to access your personal data
2. Right to rectification of inaccurate data
3. Right to erasure ("right to be forgotten")
4. Right to restrict processing
5. Right to data portability
6. Right to object to processing
7. Right to lodge a complaint with a supervisory authority

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through prominent notice on our Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

We will respond to your privacy requests within 30 days and often much sooner. Your privacy matters to us, and we are committed to protecting your personal information.